Why is Turnaround Time an Important Subject When it Comes to Delivery of Embroidery Services?

Why is turnaround time critical for a contract embroidery service?

From experience, we find that many if not most embroidered apparel orders are event-driven. That means that the final customer of our distributor clients may have a trade show or company event that they have placed their shirt order for, and those dates are inflexible. If the shirts arrive one day late, the client is forced to attend the show without logo’ed apparel or the employee awards ceremony must be canceled or postponed. We understand the criticality of these dates and the downside of not meeting them. If the contract embroiderer misses a ship date that usually means that our distributor client will face an embarrassing situation with their customer and/or financial loss because that final customer may require a discount or not accept the order at all. Or, worse yet, they may lose the final customer completely. We take your customer relationships and ours very seriously so that we will never allow this to happen. Once we commit to an order and a ship date we will bleed before we ever let you down.

Even orders that are not event-driven must be processed promptly. The final customer for the embroidery order always has choices, and order turnaround time is often a competitive differentiator that can make the difference between the distributor securing or not getting the order at all. Final customers often have experience with other distributors or have done their research online and arrive with expectations of what “reasonable turnaround time” should be. With a standard 5-business-day turnaround policy we provide amongst the very fastest order processing times in the industry. And that is just for “standard” processing.

But what about exceptional requirements? Most clients have a reasonable time frame from which we can work in setting our production schedules. Sometimes, however, time is not on our side. Unforeseen needs occur, final customers do not plan well, blank garments are out of stock with vendors, delivery locations change (requiring additional transit time), and so on. Requests that are especially time-sensitive or last-minute are part of our natural workflow. This can (and will) happen from time to time. But what do we do in such cases? We prioritize, we marshal additional resources for your project, we work longer hours, and we make it happen for you—no matter what it takes. We have won and built many distributor relationships based on our speed and flexibility, and we can help you to do the same with your final customers and prospects.

At Say it in Stitches, we consider turnaround time AND timely order completion fundamental to the value proposition we offer our customers. And we strive to comply with every single one of their requests as efficiently as possible–never sacrificing the quality of the final product.

If you need an embroidered product—embroidered polos, hats, bags, towels, or anything else– and you need it right away, with no worries, follow-ups, or hassles, there’s a company that can do it for you. We’re Say it in Stitches, your industry-leading contract embroidery partner offering you something amazing, both in terms of delivery and quality. Contact us for your custom embroidery needs!